ISG says Brazil public agencies accelerate digital modernization under fiscal pressure
III•ISG says Brazilian public agencies are accelerating digital modernization under fiscal constraints, with cloud, data and platform engineering anchoring programs. Agencies are shifting automation spending toward measurable outcomes, while municipalities use standardized platforms and managed services to contain budgets.
1. Modernization priorities
ISG analysis says Brazil’s public agencies are accelerating digital modernization as they seek measurable service gains under fiscal constraints. Cloud, data engineering and platform engineering are anchoring efforts to unify fragmented systems, connect legacy applications and support multicloud and digital channels.
2. Spending and providers
Automation spending is shifting toward outcomes tied to key performance indicators in administration, citizen services and analytics. National platforms are targeting interoperability and secure data sharing, while municipalities are using standardized platforms, managed services and outsourcing to expand capacity and contain budgets; multi-year programs are replacing one-off projects.
3. Industry rankings
Accenture, Minsait, Stefanini and TIVIT led all quadrants, while NRI topped customer satisfaction as the 2026 global CX Star Performer.
