Progyny Survey Shows 71% Patient Stress, 60% Cite Advocate Help
PGNY•A Progyny survey of fertility, pregnancy, postpartum and menopause members found 71% reported their healthcare journey added stress and 43% saw work performance suffer. Over 70% said they want human support in every healthcare experience, while 60%–75% credited Progyny Care Advocates® with significantly reducing stress and improving advocacy.
1. Survey Highlights Patient Stress
In a survey of members navigating fertility, pregnancy, postpartum and menopause journeys, 71% reported increased daily stress and 43% said it hindered work performance; financial costs, system complexity and work-life balance topped stress sources.
2. Human-Led PCA Model Offers Relief
More than 70% of respondents said they desire expert human support in every care experience, with 60% reporting stress reduction from PCA interactions and over 75% attributing significant stress relief to Progyny Care Advocates.
3. Implications for Service Adoption
The strong endorsement of the PCA model underscores Progyny's differentiation in digital healthcare by emphasizing human advocacy, potentially driving greater employer and health plan adoption and enhancing member retention.
