ServiceNow expands agentic AI governance with NVIDIA, Lenovo and FedEx
ServiceNow has launched agentic AI governance for desktops and data centers through a NVIDIA collaboration and extended AI-native operations with Lenovo. It also expanded its strategic partnership with FedEx on an AI-powered supply chain solution, while peer Freshworks cuts 11% of jobs (≈500 roles) with $8 million in charges.
1. AI Governance Partnership with NVIDIA
ServiceNow has integrated agentic AI governance into its platform by partnering with NVIDIA, enabling businesses to enforce policy controls and automated workflows across both desktop and data center environments.
2. AI-native Operations with Lenovo
The collaboration with Lenovo will embed AI-native operations into IT service management, aiming to reduce operational costs, flatten management layers and boost system performance through automated routine tasks.
3. AI-powered Supply Chain with FedEx
A renewed strategic collaboration with FedEx introduces an AI-powered supply chain solution that leverages machine learning to optimize logistics, forecast demand and improve delivery efficiency for enterprise customers.
4. Sector Cost Pressures from Freshworks
In a sector-wide shift, Freshworks announced a cut of 11% of its workforce—around 500 roles—incurring $8 million in one-time charges, underscoring AI-driven cost pressures facing software companies.