Telefónica extends Meliá Hotels tech services deal to support global digital upgrade
TEF•Renewed technology agreement with Meliá Hotels
Telefónica signed a renewed strategic agreement with Meliá Hotels International to accelerate its global technology transformation using cloud, AI, and cybersecurity.
The scope covers more than 250 hotels across 40 countries, extending a partnership that began in 2016.
The deal expands AI-driven Service Desk support; Meliá handles about 240,000 requests a year, with over 70% automated.
Telefónica provides managed workplace services, cloud, communications, and cybersecurity for about 9,000 devices across Meliá hotels and offices.
