US FTC suing Hims & Hers for sending user health info to Meta, Snap
HIMS•FTC plans lawsuit over user health data sharing
The U.S. Federal Trade Commission is suing Hims & Hers HIMS.N alleging the telehealth platform shared users' health data with online advertisers despite promising privacy and engaged in deceptive billing and cancellation practices, an FTC spokesperson said.
Users' sensitive health information was shared with online advertising companies including Meta Platforms META.O and Snap SNAP.N, via their interactions with Hims' website and through tracking technologies, the FTC plans to allege in the lawsuit being filed along with Los Angeles County and Utah.
Agency also alleges billing and cancellation issues
Hims & Hers is one of the largest telehealth players in the market for weight loss drugs. The company offers telehealth appointments and prescriptions for erectile dysfunction, hair loss, and mental health medications, which it ships straight to customers.
The FTC said Hims & Hers starts charging users for prescriptions before they have had a chance to meet with healthcare providers. Most customers do not receive a consultation with a provider, and instead are charged for prescriptions soon after filling out an intake form, according to the agency.
Hims & Hers also makes it difficult to cancel subscriptions, the FTC plans to allege.
