Wheels Up Logs 14 Consecutive Zero-Cancellation Days and 99% Completion Rate
Wheels Up started 2026 with a record 14 consecutive days of zero flight cancellations and six perfect completion days during the December holiday period. The company also recorded a 99% flight completion rate without extended delays, which management attributes to disciplined planning, fleet upgrades and operational improvements.
1. Wheels Up Names PGA Tour Star Ben Griffin as Brand Ambassador
Wheels Up Experience Inc. has appointed PGA Tour professional Ben Griffin to its Ambassador community, underscoring the company’s strategic focus on elite athlete travel. Griffin, who earned his first tour card in 2023, recorded three PGA Tour victories and 17 top-25 finishes in 2025, rising to World No. 8 and securing a spot on the U.S. Ryder Cup team. Drawn by Wheels Up’s customer-centric programs, modernized fleet and hybrid travel model enabled through its unique Delta Air Lines partnership, Griffin will leverage seamless private-to-commercial connections to optimize scheduling, minimize downtime and ensure his team and family travel logistics remain uninterrupted. As an Ambassador, he will participate in select community events throughout the year, illustrating Wheels Up’s commitment to tailored service for high-performance professionals.
2. Wheels Up Sets New Reliability Benchmark with 14 Days of Zero Cancellations
Wheels Up kicked off 2026 with a record-breaking 14 consecutive days of zero flight cancellations, achieving 100 percent daily completion and surpassing its previous operational best. During the peak December holiday week, the company delivered six perfect completion days, while maintaining a 99 percent rate of flights without delays exceeding three hours—the lowest delay rate in its history. CEO George Mattson hailed the milestone as proof of the company’s transformation strategy, highlighting disciplined planning and real-time decision-making across operations, maintenance and customer service. COO David Holtz noted that operating over 1,000 flights without a single cancellation, including during peak demand, establishes a new internal standard and reinforces Wheels Up’s path toward sustainable growth and unwavering service reliability.