Workflow redesign hinders federal agencies’ agentic AI expansion, ICF report finds
ICFI•A survey of 100 federal IT decision-makers found 91% cited workflow redesign as the biggest obstacle to scaling agentic AI, while 45% reported use in at least one production or operational workflow.
1. Adoption and barriers
ICF’s October 19 report with MeriTalk found workflow redesign was the biggest obstacle to scaling agentic AI across federal agencies. Among 100 federal IT decision-makers surveyed, 45% reported agentic AI use in at least one production or operational workflow, and 34% were exploring or piloting it.
2. Outlook for deployment
Only 10% said agentic AI was operationally relevant across their organizations. Looking ahead, 85% expect it to become critical or very important within three years, while 98% anticipate changes to federal employees’ roles.
