Vonage Agentforce Solution Wins Security Innovation Award at Enterprise Connect
Vonage Agentforce Identity Insights & Fraud Detection won Best Innovation for Security/Compliance at Enterprise Connect 2026 for embedding real-time mobile network trust signals and AI-driven fraud prevention. It uses carrier-verified network insights via Communications APIs in the Vonage Contact Center with Salesforce, enabling adaptive authentication, boosting productivity and securing interactions.
1. Award Recognition
Vonage Agentforce Identity Insights and Fraud Detection received the Best Innovation for Security/Compliance award at Enterprise Connect 2026, chosen from hundreds of entries for its pioneering use of real-time trust signals and fraud prevention network APIs in enterprise contact centers.
2. Solution Features and Enterprise Impact
The solution embeds carrier-verified insights from mobile networks via Communications and Network APIs into the Vonage Contact Center and Salesforce workflows, enabling adaptive authentication, improved agent productivity and enhanced security to address rising cybercrime costs.